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Terms and Conditions

You (customer) accepts following Terms and Condition of UpoharBD.Com when place an order and complete payment to receive gift delivery service in Bangladesh:

  1. All the products and the price shown on the website is regularly updated by upoharbd.com.

  2. All international currency conversion is calculated by PayPal and upoharbd.com does not have any influence on the rate.

  3. Upohar will not be responsible for any swap, change, exchange of any gift item after the recipient has signed and receive the gift.

  4. By registering at www.upoharbd.com and/or by placing and gift order for Bangladesh, you authorize UpoharBD to email you regular discount and special offers. However, you may choose not to receive those emails by clicking the 'Unsubscribe' link in such email.

  5. It is customer's responsibility to provide correct address and contact details of the recipient. UpoharBD is not responsible for delay in delivery or no show on delivery date and time due to wrong information in the order.

  6. We may organize a delivery before the payment is made under special circumstance. Customer is bound to complete payment within 7 days in such cases. UpoharBD will contact the recipient to recover the cost of gift is payment is not cleared within that time frame. 

  7. Paypal is an independent company and upoharbd.com is a client. We do not hold any responsibility for any changes in their policy.

  8. UpoharBD do not store any payment data on this site or in the server. All payments are processed by 3rd party payment gateway (PayPal and BRAC).

  9. UpoharBD do not control the delivery date and time of a gift that goes to overseas via EMS post. Our service for overseas shipping ends with providing shipping reference to you.

  10. UpoharBD.com's gift delivery service is licensed as UPOHAR Pty. Ltd. Dhaka, Bangladesh (Trade Licence No 0517983).  Any legal issue and dispute will be dealt under the law of Peoples Republic of Bangladesh.

  11. Upohar is authorized by Bangladesh Bank to receive foreign remittance. All credit card, bank deposit and bKash payment process in Bangladesh is managed by BRAC Bank Ltd. You have to agree to BRAC Bank's and bKash terms and condition while using their payment gateway.

  12. You agree with PayPal User Agreement when complete payment using PayPal payment gateway.

  13. We collect information that you provide when you place an order, register with us, send us an e-mail or call us. This information may include the following: Your name, Your mailing address, Your e-mail address, Your phone number. It may also include information you submit about other people; for example, the name and address (e-mail and postal) of a gift recipient. We only use information to deliver your requested products or services. We do not share your information with third parties.

  14. We use technology that allows us to identify what type of browser you are using, the web site from which you enter upoharbd.com and the pages you view as you tour our site. This technology helps us compile aggregate statistics about our online guests and their use of upoharbd.com, which allows us to make improvements in design and content to better serve you. We use industry standard Google Analytics for web traffic tracking

  15. Upoharbd.com uses cookies to provide features like shopping cart and to determine when customers have previously visited our site. A cookie is a small file that can be stored on your computer's hard drive. You may choose not to save cookies by modifying your browser settings, but the online shopping process may not work in that case.

  16. You can modify or delete your personal information anytime. Simply go to the Your Account link located at the top of the upoharbd.com homepage. You can update any of your personal information by choosing which information you would like to update; for example, your address book or reminder service. You will then be taken to where you can edit or submit new information.

  17. UpoharBD is the delivery service provider and we do not produce any of the products that we supply. Any health issue caused by any product is not UpoharBD's responsibility. We will disclose the full details of supplier or producer to our customers or the recipient if it is requested to log a dispute with appropriate authority.

  18. All services are subject to following Refund Policy:

    1. Customer or recipient has to notify us of any issue with any item or delivery service within 12 hours after delivery to qualify for any refund policy.

    2. If a product quality is in question, we will contact the product supplier and organize replacement.

    3. We are not responsible for preserving perishable products (cake, flower, food items) after delivery. Perishable items will be not subject to any refund if hasn't been preserved properly after delivery.

    4. If not all the items in a delivery is qualified for refund, you will receive refund for that item only, not the whole order.

    5. Refund will be send to the credit card or the bank account that you have paid from. Refund amount will not be given / delivered to the recipient.

    6. You (customer) are placing an order after choosing it as your preferred gift to the recipient. UpoharBD is not responsible for recipient's choice. Delivered item will not be subject to refund if conflicts with recipient choice.

    7. A gift delivery service will not be subject to refund if the recipient refuses to accept the gift.

    8. You have the option at checkout to select time window in a day to select as your delivery time. UpoharBD holds the right to alter delivery time depending on current situation, such as flood, traffic etc. Your order will not be subject to refund if it is delivered within your selected delivery date. Your order can be subject to refund if we fail or unable to deliver on the delivery date that you have selected during order.

    9. Products such as flower bouquet, cake design can vary from advertised design on our site due to different season in Bangladesh, different or new chef in a bakery etc. Such products will not be subject to refund as long it is almost similar to the advertised product. 

    10. You will receive full refund if we refuse/cancel an order that you have paid for.

    11. You will receive full refund if we are unable to deliver your order on your selected date.

  19. Terms and Condition and UpoharBD's policy is subject to change without prior notice.

Please contact us if you have any question or concern about any of our policy.

This page was last updated with latest information on 13th January, 2013
UpoharBD is Norton secure Pay with Paypal Visa Amex Master credit card Direct deposit and net transfer at Commonwealth Bank TakaPay UpoharBD is verified by BRAC bank Pay for your order using bKash Pay for order via Western Union
Photo Confirmation We will send the photo of the delivered gift in your email - Your satisfaction is guaranteed
Free Roses We add complementary 5 red roses with every delivery to make it more presentable.
Free Cards We also add a free greetings card with every gift delivery and all gifts will be wrapped.
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Gift Delivery Service Trading License in Bangladesh: উপহার [UPOHAR], No 0139455, Dhaka South City Corporation