Home / Gift Delivery - How, Where and Fees
Gift Delivery - How, Where and Fees
This page has answers to most of your question related to our gift delivery service in Bangladesh. Please contact us if you can't find your answer or if you need a customized service.

Where do we deliver gift and flowers?

We deliver gifts, cakes, flowers, groceries to all cities of Bangladesh except Khagrasori and Bandarban. Some products such as Sharee, Panjabi are available for international shipping via EMS.

Who deliver gifts in Bangladesh?

All of our services are delivered in-person by our own trained and trusted delivery man. All of our staff carry company issued photo ID. We do not use third party courier service to delivery any gift in Bangladesh.

When is delivery charge applicable?

Delivery to Dhaka metro area and Mobile Recharge to any number in Bangladesh are free. Our head office and operation center is at Dhanmondi, Dhaka and we do not have any other branch at the moment. All gift items and flowers are shipped from Dhaka if the order is for other cities. For deliveries to outside of Dhaka, delivery charge will be added during checkout. Single charge is applicable to an order and it doesn't matter how many products you have in an order. Delivery charges for all district cities of Bangladesh are:

Do we send gift to other countries?

Yes, only Dress/Sharee and Books are available for international delivery via EMS. Usually it takes 5-7 days to arrive at your address. It may take longer depending on destination country. We will provide EMS tracking information once the item is shipped. EMS items can be tracked on Bangladesh Post's website.

When do we delivery gift?

UpoharBD delivers gifts, flowers, cakes, food items in all cities of Bangladesh from 6 am in the morning to 9 pm at night. You will have the option to select your preferred gift delivery time at checkout. 

How to select your delivery date and time?

You will have the option at checkout to select your preferred delivery date and time. Gift delivery time for Bangladesh is divided into time windows i.e. Before 8 am, in between 9 to 11 am etc. to ensure your gift is delivered in-time despite any traffic jam or bad weather. Delivery times of some items are dependent on the opening time of supplier, for example Pizza Hut products are available after 11 am due to their opening time.

Do we call before delivery? What about surprise gift in Bangladesh?

You will have the option to select Yes or No for 'Call Before Delivery' at checkout. We will call the recipient in your given phone number if you select 'Yes'. We will let them know when we are scheduled to deliver the gift. It is safe to select 'Yes' for call if you want the addressed recipient to receive the gift.
We will not call the recipient if you select 'NO' at checkout. In that case, we will go to your given delivery address at your preferred delivery time to surprise the recipient. We will leave the gift with available person at delivery address if addressed person is not there at that time.

How can you add wish on a cake?

You will have the option at checkout to provide cake wish.

How to add greetings card with each gift delivery?

It is free and you don't have to order it! We add one high quality greetings card per order for free. At checkout, you will have to select gift occasion and your relation with the gift recipient. We will choose and add a suitable greetings card with your order according to that selection. You will also have the option to provide greetings card wish at checkout. You can either type your card wish in English or Bangla.

What are the free items with a gift delivery in Bangladesh?

Quality of presents and overall service is our prime concern. To maintain it, we provide free greetings card, a bunch of 5 red roses, a greetings card, photo confirmation of your gift and recipient with every order. Also you will receive our warm customer service as you require. You may want to send a cake only on someone's birthday but the combination of our complementary items makes the gift more presentable.

When or how early should you place your gift order? What about urgent or same day gift delivery?

The earlier you place the order, the better it is for us to organize it and add it to our schedule. We recommend our customers to place their orders 36 hours prior to the delivery time. But we understand that you may need to send a gift today, and we have designed our inventory and checkout to allow same day / urgent orders in Dhaka, Bangladesh. You can place same day / urgent order until 4 pm Dhaka time. Mobile recharge is available from 10 am to 7 pm, Dhaka time. 

What if you are not sure about placing order for your gift online? How do we assist first time users?

We have extensive process in place to assist first time customers. Please visit our help page to select your suitable method to learn online ordering to Bangladesh. 

Can we deliver a gift without going to his/her address?

Yes we can. Recipient can either come to UpoharBD.com office at Lalmatia, Dhaka. Or we can call him/her to organize a pick-up point. Pick-up is available from public place i.e. shopping mall, university.

What if there is a Strike/ Road Block / Sudden flood or unavoidable situation to hold delivery?

We will contact you and try to find a suitable time to deliver the gift as soon as possible. We may make a decision to expedite a gift delivery in Bangladesh if there is not enough time or not enough options based on actual situation in the field.

How do we send order, payment and gift delivery confirmation?

Upohar BD keeps regular communication with customers to keep them up-to-date.
You will receive an email as soon as you place an order. This email will have a order number. Please check your 'Junk' folder as well as 'Inbox'.
If you pay by credit card, you will receive instant confirmation that your order is in 'Processing' status. If you select an offline payment method (Bank deposit, bKash, Western Union), you will receive email with payment instructions. We will process your gift order once payment is cleared.
You will receive a 4 digit tracking number in email once our delivery team adds your order to our gift delivery schedule. If there is any issue with any information in your order, we will contact you before issuing tracking number.
You can contact us with the tracking number to track your order. You can also log-in to your account check current and previous order details.
You will receive an email once the gift is delivered.
You will receive 'Photo Confirmation' of your gift within 24-48 hours of delivery.
At any time, you can reply to any of the email from UpoharBD to ask questions about your order or to make any changes.

What is Photo Confirmation? How do you receive photo?

Photo confirmation is a unique service of UpoharBD to let you know that we have delivered exactly what you have ordered. We can also request recipient to let us take photo of him/her during delivery. You can select Yes or No for this service at checkout. Photo confirmation is a free service and it is only available when we deliver gifts to an address, it is not available if you order mobile recharge. It's a great way to see your friends and family members in Bangladesh that you haven't seen for a while. We will send you photo confirmation in the email that you will use in our order.  Please visit our Facebook Album to view photos of few recent gift packages that we have delivered in Bangladesh.

What if you don't know the address of the recipient?

No problem at all. Just provide delivery date, time and recipient's phone number and we will call her/him to find out the address.

What is the guaranty that your order will be delivered in-time?

Thousands of our customers can't go wrong to say that UpoharBD provides the best gift delivery service in Bangladesh. Our online gift shop, tracking process, gift delivery and customer service team and the network of quality product suppliers are our strongest point, which is backed by almost ten years of experience. You may not find the cheapest product and service here but you will surely find satisfaction once you will hear from a joyous gift recipient in Bangladesh.

How do we manage customer safety and security?

We follow the recommendations in the latest research on safe customer experience to ensure the security of your information and the safety of your loved one when they are receiving gifts. For example, we use PayPal for processing credit card payments. Therefore, we do not save your credit card information and the payment is processed by one of the most secure online payment platforms. We also do not use any third party marketing agency; as such, we do not share customer information with others. We always try to ensure our customers are not anxious about their orders. To this end, we send frequent order updates via email and we send the photo of the gifts after the delivery. Most importantly, our delivery staffs take measures to prevent the spread of any diseases. 

UpoharBD is Norton secure Pay with Paypal Visa Amex Master credit card Direct deposit and net transfer at Commonwealth Bank TakaPay UpoharBD is verified by BRAC bank Pay for your order using bKash Pay for order via Western Union
Photo Confirmation We will send the photo of the delivered gift in your email - Your satisfaction is guaranteed
Free Roses We add complementary 5 red roses with every delivery to make it more presentable.
Free Cards We also add a free greetings card with every gift delivery and all gifts will be wrapped.
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  • I am very happy with the service. The payment options were very convenient. The delivery was on time with no hassle and full perfe…

    Suchandrima Choudhury
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Trading as UpoharBD Pty Ltd. ABN: 62 157 858 163
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Gift Delivery Service Trading License in Bangladesh: উপহার [UPOHAR], No 0139455, Dhaka South City Corporation