Gift Delivery - How, Where and Fees
বাংলায় তথ্যের জন্য আমাদের ব্লগ ভিজিট করুন
This page has answers to most of your question related to our gift delivery service in Bangladesh. Please contact us if you can't find your answer or if you need a customized service.
Where do we deliver gift and flowers?
We deliver gifts, cakes, flowers, groceries to all cities of Bangladesh except Khagrasori and Bandarban. Some products such as Sharee, Panjabi are available for international shipping via EMS.
Who deliver gifts in Bangladesh?
All of our services are delivered in-person by our own trained and trusted delivery man. All of our staff carry company issued photo ID. We do not use third party courier service to delivery any gift in Bangladesh.
When is delivery charge applicable?
Delivery to Dhaka metro area and Mobile Recharge to any number in Bangladesh are free. Our head office and operation center is at Dhanmondi, Dhaka and we do not have any other branch at the moment. All gift items and flowers are shipped from Dhaka if the order is for other cities. For deliveries to outside of Dhaka, delivery charge will be added during checkout. Single charge is applicable to an order and it doesn't matter how many products you have in an order. Delivery charges for all district cities of Bangladesh are:
Do we send gift to other countries?
Yes, only Dress/Sharee and Books are available for international delivery via EMS. Usually it takes 5-7 days to arrive at your address. It may take longer depending on destination country. We will provide EMS tracking information once the item is shipped. EMS items can be tracked on Bangladesh Post's website.
When do we delivery gift?
UpoharBD delivers gifts, flowers, cakes, food items in all cities of Bangladesh from 6 am in the morning to 9 pm at night. You will have the option to select your preferred gift delivery time at checkout.
How to select your delivery date and time?
You will have the option at checkout to select your preferred delivery date and time. Gift delivery time for Bangladesh is divided into time windows i.e. Before 8 am, in between 9 to 11 am etc. to ensure your gift is delivered in-time despite any traffic jam or bad weather. Delivery times of some items are dependent on the opening time of supplier, for example Pizza Hut products are available after 11 am due to their opening time.
Do we call before delivery? What about surprise gift in Bangladesh?
You will have the option to select Yes or No for 'Call Before Delivery' at checkout. We will call the recipient in your given phone number if you select 'Yes'. We will let them know when we are scheduled to deliver the gift. It is safe to select 'Yes' for call if you want the addressed recipient to receive the gift.
How can you add wish on a cake?
You will have the option at checkout to provide cake wish.
How to add greetings card with each gift delivery?
It is free and you don't have to order it! We add one high quality greetings card per order for free. At checkout, you will have to select gift occasion and your relation with the gift recipient. We will choose and add a suitable greetings card with your order according to that selection. You will also have the option to provide greetings card wish at checkout. You can either type your card wish in English or Bangla.
What are the free items with a gift delivery in Bangladesh?
Quality of presents and overall service is our prime concern. To maintain it, we provide free greetings card, a bunch of 5 red roses, a greetings card, photo confirmation of your gift and recipient with every order. Also you will receive our warm customer service as you require. You may want to send a cake only on someone's birthday but the combination of our complementary items makes the gift more presentable.
When or how early should you place your gift order? What about urgent or same day gift delivery?
The earlier you place the order, the better it is for us to organize it and add it to our schedule. We recommend our customers to place their orders 36 hours prior to the delivery time. But we understand that you may need to send a gift today, and we have designed our inventory and checkout to allow same day / urgent orders in Dhaka, Bangladesh. You can place same day / urgent order until 4 pm Dhaka time. Mobile recharge is available from 10 am to 7 pm, Dhaka time.
What if you are not sure about placing order for your gift online? How do we assist first time users?
We have extensive process in place to assist first time customers. Please visit our help page to select your suitable method to learn online ordering to Bangladesh.
Can we deliver a gift without going to his/her address?
Yes we can. Recipient can either come to our office at Dhanmondi, Dhaka. Or we can call him/her to organize a pick-up point. Pick-up is available from public place i.e. shopping mall, university.
What if there is a Strike/ Road Block / Sudden flood or unavoidable situation to hold delivery?
We will contact you and try to find a suitable time to deliver the gift as soon as possible. We may make a decision to expedite a gift delivery in Bangladesh if there is not enough time or not enough options based on actual situation in the field.
How do we send order, payment and gift delivery confirmation?
Upohar BD keeps regular communication with customers to keep them up-to-date.
What is Photo Confirmation? How do you receive photo?
Photo confirmation is a unique service of UpoharBD to let you know that we have delivered exactly what you have ordered. We can also request recipient to let us take photo of him/her during delivery. You can select Yes or No for this service at checkout. Photo confirmation is a free service. It's a great way to see your friends and family members in Bangladesh that you haven't seen for a while. We will send you photo confirmation in the email that you will use in our order. Please visit our Facebook Album to view photos of few recent gift packages that we have delivered in Bangladesh.
What if you don't know the address of the recipient?
No problem at all. Just provide delivery date, time and recipient's phone number and we will call her/him to find out the address.
What is the guaranty that your order will be delivered in-time?
Thousands of our customers can't go wrong to say that UpoharBD provides the best gift delivery service in Bangladesh. Our online gift shop, tracking process, gift delivery and customer service team and the network of quality product suppliers are our strongest point, which is backed by almost ten years of experience. You may not find the cheapest product and service here but you will surely find satisfaction once you will hear from a joyous gift recipient in Bangladesh.
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Mrs Jinia Gomes
Wentworthville, NSW, Australia
I am really very happy that my gift was delivered exactly on time to my dear dad. Your service is really amazing and that made my dad's birthday very very special. I really appreciate that. I will send gift in future from you and will refer my friends and family members as well. Thank you.